NESS Alarm

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Return in 10 days when you receive order , keep original package unopened .

If products are installed or programed , we may not accept return .Please contact us for further help .

Change mind return or Mistake order ,we may charge restore fee . Please contact us for return address .

Mostly Hikvision / Dahua/ Hilook Cameras and NVR have 3 years Warranty (HDD one year )

Bosch /Ness alarm have 3 years warranty

DSC / Hills alarm have 2 years warranty

FSH lock has 5 years warranty

All products above need qualified Installation .

Gather Proof of Purchase: Find your receipt, invoice showing the purchase.
Identify the Product: Have the serial number and model ready.
Contact us

We will work quickly to ship your order in 1 day . If your order need program or other setting , we may contact you . Extra service may need 1-2 days more .When order ship out , it may take 3-9 days to arrive via couriers or 1-3 days via Express.

we set up shipping cost automatically , mostly small item from $15 . Alarm kit or cameras kit may cost $20-25

If delivery cost show out is too much , please contact us with your shipping postcode , we can quote better.

Account

NESS PROX WEIGAND READER 101-014

NESS QUANTUM 360 PIR ceiling Mount 100-048

NESS QUANTUM QUAD PIR 106-079

NESS RADIO KEYPAD

Ness RK3+1 RADIO KEY 304MHz Remote 106-178

Ness RK4 & Receiver Wireless Kit k-6009

Ness RK4 4 BUTTON RADIO KEY Remote 106-167

Ness RK5 TWR 5 Button Radio Key 106-110

NESS RR3B MICRO RADIO REED 304MHz 106-094

NESS S2B U/PROX KEYPAD READER Non-addressable 101-082B

Ness Saturn+ Keypad Ocean Mist 106-323 OMT

Ness Saturn+ Keypad White 106-323 WHT

NESS Smoke Detector Auto Reset 100-034

NESS Top Hat Screamer with Volume Control 12V 100-238-V

NESS TWR SLIM LINE REED with battery 106-273

NESS UNIVERSAL PIR MOUNTING 100-243

Ness X-TWR & Radio Key kit 106-110

Frequently asked questions