Hilook

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Return in 10 days when you receive order , keep original package unopened .

If products are installed or programed , we may not accept return .Please contact us for further help .

Change mind return or Mistake order ,we may charge restore fee . Please contact us for return address .

Mostly Hikvision / Dahua/ Hilook Cameras and NVR have 3 years Warranty (HDD one year )

Bosch /Ness alarm have 3 years warranty

DSC / Hills alarm have 2 years warranty

FSH lock has 5 years warranty

All products above need qualified Installation .

Gather Proof of Purchase: Find your receipt, invoice showing the purchase.
Identify the Product: Have the serial number and model ready.
Contact us

We will work quickly to ship your order in 1 day . If your order need program or other setting , we may contact you . Extra service may need 1-2 days more .When order ship out , it may take 3-9 days to arrive via couriers or 1-3 days via Express.

we set up shipping cost automatically , mostly small item from $15 . Alarm kit or cameras kit may cost $20-25

If delivery cost show out is too much , please contact us with your shipping postcode , we can quote better.

Account

Hikvision Camera Wall Bracket DS-1273ZJ-140

HiLook Wall Bracket DS-1280ZJ-DM8 Black

HiLook Wall Bracket DS-1280ZJ-DM8

HiLook Wall Bracket DS-1273ZJ-140

HiLook Wall Bracket DS-1273ZJ-130-TRL Black

HiLook Wall Bracket DS-1273ZJ-130-TRL

LCD Monitor 21.5" Erazer U2203HA-V

Hilook Kit : 8CH NVR With 6MPx 6 Camera CCTV

Hilook Kit : 4CH NVR With 6MP Camera CCTV

Hilook Kit : 8CH NVR With 6MP Camera CCTV

HiLook NVR-216MH-C/16P 16CH NVR

Hilook NVR-108MH-C/8P 8ch NVR

HiLook NVR-104MH-C/4P 4CH NVR

HiLook IPC-T361H-MU 6MP Turret (2.8mm)

HiLook IPC-T289PH-MU/SL 8MP 180° Turret

HiLook IPC-T282H-MU 8MP Turret (2.8mm)

HiLook IPC-T269H-MU/SL 6MP ALL IN ONE 2 way talking Alarm

Frequently asked questions