Access Control

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Return in 10 days when you receive order , keep original package unopened .

If products are installed or programed , we may not accept return .Please contact us for further help .

Change mind return or Mistake order ,we may charge restore fee . Please contact us for return address .

Mostly Hikvision / Dahua/ Hilook Cameras and NVR have 3 years Warranty (HDD one year )

Bosch /Ness alarm have 3 years warranty

DSC / Hills alarm have 2 years warranty

FSH lock has 5 years warranty

All products above need qualified Installation .

Gather Proof of Purchase: Find your receipt, invoice showing the purchase.
Identify the Product: Have the serial number and model ready.
Contact us

We will work quickly to ship your order in 1 day . If your order need program or other setting , we may contact you . Extra service may need 1-2 days more .When order ship out , it may take 3-9 days to arrive via couriers or 1-3 days via Express.

we set up shipping cost automatically , mostly small item from $15 . Alarm kit or cameras kit may cost $20-25

If delivery cost show out is too much , please contact us with your shipping postcode , we can quote better.

Account

Token / tag 2 Frequency keyfobs for Rosslare and Dahua / Hikvision

Token / tag EM4305 for Rosslare standalone Control Keypad

FSH ELECTRIC STRIKE BLACK FES15 / FES15M

FSH Electric Door Strike Non Monitored, FSHFES10

FSH High Security Electric Strike FES20 / FES20M

Rosslare standalone Control Keypad ROSAC-Q41SB

Rosslare standalone Proximity and Pin Control Keypad reader AC-Q42HB

Ness Magenic LOCK Dual 600lb Monitored 101-157D

ASSA ABLOY TRIMEC HIGH SECURITY ELECTRIC STRIKE 112001-000 ES2001 FAIL SAFE MONITORED

Frequently asked questions