Hikvision

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Return in 10 days when you receive order , keep original package unopened .

If products are installed or programed , we may not accept return .Please contact us for further help .

Change mind return or Mistake order ,we may charge restore fee . Please contact us for return address .

Mostly Hikvision / Dahua/ Hilook Cameras and NVR have 3 years Warranty (HDD one year )

Bosch /Ness alarm have 3 years warranty

DSC / Hills alarm have 2 years warranty

FSH lock has 5 years warranty

All products above need qualified Installation .

Gather Proof of Purchase: Find your receipt, invoice showing the purchase.
Identify the Product: Have the serial number and model ready.
Contact us

We will work quickly to ship your order in 1 day . If your order need program or other setting , we may contact you . Extra service may need 1-2 days more .When order ship out , it may take 3-9 days to arrive via couriers or 1-3 days via Express.

we set up shipping cost automatically , mostly small item from $15 . Alarm kit or cameras kit may cost $20-25

If delivery cost show out is too much , please contact us with your shipping postcode , we can quote better.

Account

Hikvision camera bracket DS-1280ZJ-DM21

Uniview 8CH NVR 301-08B-P8-IQ

Uniview 4CH NVR 301-04X-P4

Hikvision intercom DS-KIS603-P

Hikvision intercom DS-KIS602

Hikvision Camera 6MP DS-2CD2366G2-IU 2.8mm white

Hikvision Camera 8MP DS-2CD2387G2-LSU/SL 2.8mm white

Hikvision Camera 8MP DS-2CD2386G2-IU 2.8mm white

Hikvision NVR 16ch recorder DS-7616NI-M2/16P

Hikvision NVR 8ch recorder DS-7608NI-M2/8P

Hikvision NVR 4ch recorder DS-7604NI-M1/4P

Hikvision intercom DS-KV6113-WPE1 door station PVC Rain Cover DS-KABV6113-RS

Hikvision intercom DS-KV6113-WPE1 door station Metal Rain Cover DS-KABV6113-RS

Hikvision intercom Surface Mount Angle Bracket DS-KABV6113-A DS-KV6113-WPE1

Frequently asked questions